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Delivery & Returns

We only use the most trusted carriers

Making sure your watch is sent safely and securely is a key part of the Chronotrade service. We recommend you use Royal Mail’s Special Delivery service to send your watch to us, as this is the most trusted service used within the trade and is commonly used to transit high value goods. Royal Mail Special Delivery offers a tracking service in transit and has a level of compensation built in should the worst happen.

Chronotrade send out authenticated watches to UK mainland addresses through Royal Mail Special Delivery and may use international carriers (Fedex or UPS, for example) for international deliveries.

Please note that all watches are sent by Special Delivery or Courier service. Chronotrade does not provide in-store collection of your watch for safety and security.

Luxury watch with cigar and cigar cutter

Want to track your parcel?

If you’ve sent your watch to us or have had confirmation that we’ve sent your watch out to you, you can find out where your watch is with the Royal Mail Special Delivery Service.

If you’re expecting a watch from us, simply log in to your account and check your order for your unique tracking code and use the Tracking Service to find out where your parcel is.

Log in to your account

Our returns policy

For complete confidence when purchasing we offer 14 days to return a watch you are not completely satisfied with. We ask that the watch comes back in the same condition with all the accessories as purchased, retaining the unique Chronotrade seal intact. A refund will be granted after we re-authenticate and fully inspect the returned goods. (See our Terms and Conditions for full details)

View full returns policy